+33 (0)4 97 20 27 80
1 / Identification of the site publisher
Company: SAS PALM HOTEL
Postal address: 8 B Rue Maccarani 06000 NICE
Headquarters: 8 B Rue Maccarani 06000 NICE
Telephone: +33 (0) 4 97 20 27 80
Email: contact@palm-hotel.com
SIREN: 849 295 100
SIRET: 849 295 100 00010
APE code: 5510Z
Share capital: 5,000 €
Intracommunity VAT number: FR 86 849 295 100
Publication director: Nicolas Fumiere
Legal responsible: Nicolas Fumiere
2 / Website creation & Hosting
Company: IDEAL.COM
Web address: https://www.ideal-com.com/
Postal address: VILLANTIPOLIS VILLA N ° 6 473 ROUTE DES DOLINES, 06560 SOPHIA-ANTIPOLIS
Telephone: +33 04 93 64 80 10
Email: infos@ideal-com.com
Legal responsible: Didier Généreux
3 / Copyright – Copyright
This entire site is subject to French and international legislation on copyright and intellectual property.
Photographs, texts, slogans, drawings, images, animated sequences with sound or not and any works integrated into the website are the property of SAS PALM or third parties that have authorized SAS PALM to use them.
The logos, icons and graphic chips represented on the site are protected by copyright and articles L.511.1 and following of the Intellectual Property Code relating to the protection of registered models.
All reproduction rights are reserved and strictly limited, including for downloadable documents and iconographic and photographic representations.
The brands mentioned on this site are registered by the companies which own them.
Any unauthorized use of all or part of these rights by third parties may give rise to legal proceedings.
4 / Site content
SAS PALM declines all responsibility in the event of a delay in updating, as well as the interruption or unavailability of the service.
SAS PALM reserves the right to correct the content of the website at any time and without prior notice.
Reproductions, on a paper or computer medium, of this site and the works reproduced there are authorized provided that they are strictly reserved for personal and private use.
This excludes any use for advertising and / or commercial, and / or information purposes and / or that they comply with the provisions of article L.122-5 of the Intellectual Property Code.
Any reproduction, representation, use or modification, by any process whatsoever and on any medium whatsoever, of all or part of the site, of all or part of the different works that compose it, without having obtained the prior authorization of the director publication is strictly prohibited, constitutes an offense of counterfeiting and may give rise to civil and / or criminal legal proceedings, as well as to the payment of damages.
5 / Access to the site
The user of the https://www.palm-hotel.com/ site acknowledges having the skills and means necessary to access and use this site.
SAS PALM can not be held responsible for elements and events, outside of its control, related to the use of the site and their effects or material and / or software incompatibilities and damage which could possibly result for the technical environment of the user, in particular for his computers, software, network equipment and any other material used to access or use the service and / or information.
It is recalled that the act of fraudulently accessing or maintaining a computer system, obstructing or distorting the functioning, fraudulently entering or modifying data from such a system constitutes an offense punishable by criminal penalties.
6 / Hypertext links
The https://www.palm-hotel.com/ site authorizes the setting up of a hypertext link to its content, subject to:
of authorization of the director of the publication of the site
not to use the deep linking technique, that is to say that the pages of the site https://www.palm-hotel.com/ must not be nested inside pages from another site, but accessible by opening a dedicated window
mention the source which will point directly to the targeted content using a hypertext link.
Any use for commercial or advertising purposes is excluded except as provided.
This authorization does not apply to websites disseminating controversial, pornographic, xenophobic information or which may, to a large extent, affect the sensitivity of the greatest number.
SAS PALM declines any responsibility for the content of the websites proposed via links, regardless of the type of link from or to https://www.palm-hotel.com/.
SAS PALM reserves the right to oppose it being set up.
7 / Privacy Policy
Within the framework of the use of its services and in particular the services accessible on its website, its mobile site, its online store and its mobile applications, SAS PALM, as data processing manager, may collect and process personal data about you.
We are committed to respecting the rules of protection of the privacy of prospects and visitors to our website, mobile site, online store and mobile applications. All of the processing of personal data implemented within the framework of accessible services complies with the local regulations applicable in the field of protection of personal data and in particular the provisions of the “IT and liberties” law of January 6, 1978 as amended and the General Regulations. on Data Protection (EU Regulation 2016/679) or “GDPR”.
7.1 – WHAT ARE OUR COMMITMENTS IN PROTECTION OF PERSONAL DATA?
SAS PALM is committed to ensuring a high level of protection of the personal data of its customers, prospects, users of its website, mobile site, online store and mobile applications and of any other person whose personal data it processes.
SAS PALM undertakes to comply with the regulations which apply to all the data processing it implements:
Your personal data is processed lawfully, fairly and transparently;
Your personal data is collected for specific, explicit and legitimate purposes, and is not further processed in a manner incompatible with these purposes;
Your personal data is kept adequately, relevant and is limited to what is necessary with regard to the purposes for which it is processed;
Your personal data is accurate, kept up to date and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, are erased or rectified without delay.
SAS PALM implements the appropriate technical and organizational measures to guarantee a level of security adapted to the risk inherent in its processing operations, meet regulatory requirements and protect the rights and data of the persons concerned when designing processing operations.
In addition, SAS PALM contractually imposes the same level of protection of data protection on its subcontractors (service providers, suppliers, etc.).
7.2 – WHAT ARE THE PERSONAL DATA WE COLLECT?
A – Depending on the purpose of the collection
The personal data we collect varies depending on the purpose of the collection and the Service we provide to you.
Generally, we may be required to collect the following categories of personal data directly:
a) personal contact details, such as your last name, first name, e-mail address, postal address and telephone number (s);
b) the identifiers used to access your online account, ie the user name and password. This is necessary for us to create a personal use account;
c) exchanges with us, which may include details of conversations via chat, customer service;
d) demographic information, such as your age, gender and lifestyle preferences (including your favorite products and your interest in them);
e) browsing history, such as the pages visited, the date of the visit, the location during the visit, or even the IP address;
f) payment information when a purchase or reservation is made on one of our sites, online stores, or one of our applications. Generally the invoice in your name, your invoicing address and payment data such as your credit card or your bank account;
We may also collect personal data about you indirectly when you share content on social networks, websites, shops or applications relating to our products and services, or responding to our posts and promotional announcements on social networks.
B – Personal data concerning minors
SAS PALM does not collect or process personal data relating to children under the age of 18 without the prior consent of the parents or holders of parental responsibility for the child.
If personal data concerning children is collected via our website, mobile site, online store and mobile applications, parents or holders of parental authority have the possibility of opposing it by contacting us at ‘address listed at the bottom of this page.
7.3 – HOW IS PERSONAL DATA COLLECTED?
A – Means of collecting your data
Within the framework of our relations, you are likely to communicate your personal data to us by various means and in particular on our website, mobile site, online store and mobile applications during your internet browsing, purchases, reservations, by filling in the various forms. collection, when subscribing to the e-newsletter, when creating an account, when you submit an application, when you post comments on our social media pages, when you establish any contact with our establishment or when you otherwise transmit your personal data to us.
B – IP address
The IP address is a series of numbers that is automatically assigned to your computer by your Internet service provider each time you connect. At each of your requests on the site, our servers record the trace of your passage. We collect IP addresses in order to analyze trends on the site. We do not transmit any information which makes it possible to identify you, which means that your session will be recorded, but will remain anonymous for us.
We may use your IP address in cooperation with your internet service provider to identify you in the event that we should apply the terms of use to protect our services, customers or in compliance with applicable laws.
C – Cookies
In order to constantly improve the quality of services offered on our website, mobile site, online store and mobile apps, and their suitability with your needs, SAS PALM may use “cookies”, text files used to identify your terminal. when you connect to one of our services.
The deposit of cookies or tracers on your terminal (computer, tablet, smartphone, etc.) allows SAS PALM to collect information and personal data according to how you configure your terminal.
Types of cookies used:
a) Cookies essential for using the site
They allow you to use the main functionalities of the site, such as purchasing or booking services, for example. By disabling the use of cookies, you will no longer be able to benefit from these features.
The information kept cannot be used for commercial purposes.
b) Site performance cookies
Performance cookies allow us to optimize our website and detect any technical problems that you may encounter.
They allow us to collect information about how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. site.
The information kept cannot be used for commercial purposes.
c) Functionality cookies
These cookies allow the site to remember the choices you have made (such as your user name, the chosen language or the region where you are located) and provide more precise and personal characteristics. These cookies can also be used to remember changes made by the user, such as text size or font. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be made anonymous and cannot track your browsing activity on other sites.
By using our website, you agree to receive this type of cookies on your device.
d) Advertising marketing cookies
These cookies collect information about your Internet browsing habits in order to provide you with advertisements that are tailored to you and correspond to your areas of interest. They also limit the number of times you will see an advertisement and help us assess the effectiveness of our advertising campaigns. They are usually installed by ad networks with the permission of the website operator. They record visits to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to the functionality of the site provided by the partner company.
Information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified via the data collected.
e) Cookies from third party websites and social networks
Our website contains links and / or content to other websites and social networks, and we do not know which cookies are used by them. To find out more, please consult the information provided by these third-party sites and social networks on their own cookies.
D – Respect for your privacy
We are committed to protecting your privacy and respect the following 2 principles.
We do not associate with your cookies any information allowing to identify you directly and personally. Cookies do not in any case make it possible to know your address, date of birth, telephone number or any other information allowing you to be identified.
We do not provide personal information to advertisers or third-party sites that display our interest-based ads.
If your computer or mobile is used by several people, or if it has several navigation software, the content displayed to other users may correspond to your preferences. If desired, you can change your browser settings.
For more information on how cookies and targeted advertising work, you can consult the Cnil website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
E – Links to third party sites
Our website, mobile site, online store and mobile applications may contain links to third party websites.
We accept no responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.
The communication of information on third-party sites is governed by the privacy policy and the conditions of use of these sites. We recommend that you read the privacy policies of these websites before submitting any personal information.
7.4 – WHAT IS THE DATA LIKELY TO BE COLLECTED FOR?
Your data is mainly used for reservation and purchase purposes (provision of services, specific services and products), prospecting, loyalty, animation, commercial information, satisfaction surveys, organization of contests, new services and products intended to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and / or complaints. In addition to the cases where your consent has been obtained (in particular to communicate personalized offers to you), the processing of your data for the various purposes mentioned above is particularly necessary:
To ensure the execution of the service contract;
To comply with a legal obligation;
For the legitimate interests pursued by our establishment (in particular developing new services and offers, improving customer service, etc.).
More specifically, your data is used:
To allow you to benefit from all the services or services available on the website of our establishment, its mobile site, its shop and its mobile applications: creation of a user account, e-newsletter, management of reservations, assistance and complaints, management of loyalty programs, etc. ;
To allow you to browse our websites;
To best match our information, notifications, offers and other forms of service to your interests;
To facilitate the completion of administrative formalities relating to the reservation and purchase.
7.5 – HOW LONG IS YOUR DATA STORED?
SAS PALM undertakes to store your data for a period that does not exceed that necessary for the purposes for which they are processed.
The storage periods are defined according to the processing purposes implemented by SAS PALM and take into account in particular the applicable legal provisions imposing a precise storage period for certain categories of data, any limitation periods that apply, as well as the recommendations of the CNIL concerning certain categories of data processing. The data are generally kept for a period of 3 years from their collection or the last contact from you.
7.6 – WHO IS LIKELY TO ACCESS YOUR PERSONAL DATA?
A – Recipients of your data
The data collected on our website, mobile site, online store and mobile applications, may be communicated to our internal staff, or to its ancillary service providers (subcontractors, providers, banks), as part of the performance of all or part of the services referred to above. We remind you that in this context, SAS PALM asks its providers to set up strict privacy and protection measures for this data.
B – Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, SAS PALM will do everything to ensure that this international transfer of data benefits from the required level of security and guarantees.
7.7 – HOW TO EXERCISE YOUR RIGHTS?
In accordance with the applicable regulations on the protection of personal data, you can, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to the processing and the portability of your personal data.
In addition, you have the legal right to define directives relating to the fate of your personal data post mortem.
In addition, any minor at the time of the collection of their personal data can obtain the erasure as soon as possible.
These rights are exercised by mail to the following address:
SAS PALM 8 B Rue Maccarani 06000 NICE
contact@palm-hotel.com
In this context, we kindly ask you to accompany your request with the elements necessary for your identification (name, first name, e-mail) as well as any other information necessary for the confirmation of your identity.
You also have the right to appeal to the National Commission for Data Protection in the event of violation of the regulations applicable to the protection of Personal Data and in particular the GDPR.
7.8 – IT SECURITY / SECURITY OF TRANSACTIONS
Ensuring the security and confidentiality of personal data that you entrust to us is a priority for SAS PALM. We therefore implement all the technical and organizational measures that are useful, with regard to the nature, scope and context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, prevent any destruction, loss, alteration, disclosure, intrusion or unauthorized access to this data, accidentally or unlawfully.
We offer you a secure online payment system using the latest technologies in force.
SAS PALM does its utmost to combat identity theft on the Internet. This is the reason why we use, for example, a device for detecting fraudulent payments made by bank card. This device is intended to protect you in the event of loss or theft of your bank card.
The security and confidentiality of personal data are based on everyone’s best practices. This is the reason why we invite you not to communicate your passwords to third parties, to log out systematically from your profile and your social account (especially in the case of linked accounts) and to close your browser window at the end of your work session, particularly if you access the internet from a computer station shared with other people. This will prevent other users from accessing your personal information.
7.9 – CONTACT US
For any further questions about this policy or the way in which SAS PALM processes your personal data, we invite you to contact us at the following address: tlsap@hitoulouse.com
7.10 – MODIFICATIONS TO THE DECLARATION
SAS PALM reserves the right to adapt the data protection policy. When we make substantial changes to this Statement, we will post a link to the Statement on the home page of our site.
8 / Mediator – Settlement of disputes
In accordance with article L. 156-1 of the Consumer Code, SAS PALM offers its customers a consumer mediation system by joining the sectoral mediation system, MTV – MEDIATION TOURISME ET VOYAGE.
After entering the hotel customer service and failing a satisfactory response within 60 working days, the customer can contact the Mediator of Tourism and Travel, whose contact details and referral methods are available on his website: www .mtv.travel.